Support

How fast do you respond to support inquiries? ☍

We answer support requests during office hours (EET, GMT+3), Monday to Friday, except on Estonian public holidays. For Basic and PRO customers, we usually respond within one business day. Enterprise customers typically get a reply within four business hours.

How do you provide technical support? Can I book a call to get help with my issue? ☍

Technical support is available only to paid users.

Basic and PRO users receive technical support on a first-come, first-served basis through our Help Desk.

Enterprise users get priority support through the Help Desk and can also book online consultation sessions with a senior technical specialist.

Free plan users can get help with account issues, sales questions, and bug reports. For other questions, free users can turn to our GitHub and Stack Overflow communities.

Pre-sale technical calls are also available, but these are intended to help you determine if SurveyJS is a good fit for your business. They are not meant for resolving specific technical issues you encounter.

Send feedback to the SurveyJS team

Need help? Visit our support page

Submit
Submit Submit
OK OK
support
enterprise

Your cookie settings

We use cookies to make your browsing experience more convenient and personal. Some cookies are essential, while others help us analyse traffic. Your personal data and cookies may be used for ad personalization. By clicking “Accept All”, you consent to the use of all cookies as described in our Terms of Use and Privacy Statement. You can manage your preferences in “Cookie settings.”

Accept All
Cookie Settings

Your renewal subscription expires soon.

Since the license is perpetual, you will still have permanent access to the product versions released within the first 12 month of the original purchase date.

If you wish to continue receiving technical support from our Help Desk specialists and maintain access to the latest product updates, make sure to renew your subscription by clicking the "Renew" button below.

Renew
Later

Your renewal subscription has expired.

Since the license is perpetual, you will still have permanent access to the product versions released within the first 12 month of the original purchase date.

If you wish to continue receiving technical support from our Help Desk specialists and maintain access to the latest product updates, make sure to renew your subscription by clicking the "Renew" button below.

Renew
Later